Terms of Service
When you place your order, you agree to the following terms:
Returns
ince plants and trees are perishable, nursery stock cannot be returned without authorization. Once a tree has been removed from its original container, or has been planted, it cannot be returned
Once trees and plants are approved for return, a 25% restocking fee will be charged. These trees must be returned in live condition within two weeks of receipt, and shipping charges are non-refundable.
Keep in mind that buyers are responsible for shipping and processing charges. By purchasing nursery stock, customers accept Fast Growing Trees Nursery's terms and conditions of sale, constituting the entire agreement. Our liability will not be greater than the cost paid for the
customer’s order in any circumstance.
Is My Tree Dead or Alive?
To determine if your tree or plant is still growing strong, perform a scratch test. Simply scratch a small area of bark on the trunk with a coin or your fingernail. Unfortunately, if you see brown or black underneath the top layer, it's most likely dead. But if you see green, your tree is alive and will leaf out again...especially if you're checking on your tree during fall, winter or early spring. Most trees and plants are in full or partial dormancy during this time.
If you're noticing stalled or stopped growth in the growing season, your tree's leaves may have dropped as a temporary self-pruning measure. Trees and plants may drop their own leaves after transit, transplant, or just as a reset. Your tree should bounce back soon!
Alive & Thrive Guarantee™
We guarantee that your plants and trees will arrive Happy and Healthy. If you're not satisfied within the first five days of receiving your trees and plants, give us a call so that we can help make it right! Plants need proper care and nutrients to acclimate to their new environments. Unfortunately, if you've given your plants less-than-optimal care or purchased plants outside of your growing zone recommendation, your purchase isn't covered by our guarantee.
If you have issues with your plants within the first 30 days, give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement shipping costs are at the customer’s expense.
If you've ordered a deciduous tree during winter or early spring, and it fails to emerge from dormancy by May 30th, we will guarantee it outside of the five-day notification period. Contact us by May 30th so we can review and assist with your order. Keep in mind that we may ask for photos- this helps us assist you in saving your tree and plant, which may just be stressed from transit.
Pot Sizes
Our trees and plants with listed container sizes reference the industry-standard trade gallon. These sizes are smaller than conventional gallon measurements, and some plants may be repotted, pruned, or tidied-up before shipping.
So Many Trees, So Little Time!
Though we're unable to provide every detail for every product (we do stock hundreds of trees and plants, after all!), we do our best to give you the essentials, like growing zone, care tips, special details, and best practices.
That said, it's important todo your homework as well! Plant information and recommendations can be finicky in the horticultural world. Our growing zone map and certain product specs may not be tailored to specific microclimates (like swampy areas in an otherwise dry, arid zone), unusual landscape conditions, and your local weather.
Best practices like wind and weather protection, mulching, and regular pruning also affect your trees and plants.
If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office.
Note: Pictures and videos on our product pages may not show the exact cultivar represented. Unless otherwise noted, our pictures represent trees and plants at maturity to give you an idea of your future landscape or garden. Typically, your tree or plant will not look as pictured upon arrival. Younger trees are naturally thinner in shape and less branched than mature trees but will grow fuller with time.
